Canadian Sales & Return Policy

Thanks for shopping with us. We appreciate the fact that you like to buy the wonderful hifi products we sell. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing these products, whether you’re online or in person. As with any shopping experience, there are terms and conditions that apply to transactions with us. We’ll be as brief as we can while ensuring accuracy of the message. The main thing to remember is that by placing an order or making a purchase with us, you agree to the terms set forth below.

Standard Return / Refund / Credit Policy

We fundamentally believe you will be thrilled with the products you purchase from us. That’s because we go out of our way to find unique products of exceptional quality. Sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to applying to return a product.

For any undamaged product, simply contact us for approval to return it with its included accessories and packaging along with the original receipt (or gift receipt) within 30 calendar days of the date you purchased the product, and we’ll exchange it or offer a refund/in-store credit. In addition, please note the following:

• Products can be returned only in the country or region in which they were originally purchased.
• The following products are not eligible for return: electronic software downloads, subscriptions, Gift Cards, and any Developer products.
• In the case of items returned with a gift receipt, we will offer you in-store credit
• Opened software and/or module items cannot be returned if it contained a seal with the software license on the outside of the package and you could read the software license before opening its packaging.
• Our manufacturers provide security features to enable you to protect your product in case of loss or theft.  If these features have been activated and cannot be disabled by the person in possession of the item, we may refuse the return or exchange.

Manufacturer Upgrade Programs

Any manufacturer upgrade programs that might be available at the will of the manufacturer and may cease at any time. Please contact us for details.

Additional Terms

Making unauthorized modifications voids all return/refund possibility. Should you be unable to use your product due to an unauthorized modification, its repair will not be covered under warranty.

Pricing

We reserve the right to change prices for products displayed at/on our website or in our soundrooms at any time, and to correct pricing errors that may inadvertently occur. In the event you have been charged more than the posted price for a product, please see us for a refund of the overcharge.

Should the manufacturer reduce a price on any product within 3 calendar days from the date you purchased your product, feel free to contact us at 1-888-533-9517 to apply for a refund or credit for the difference in posted price if applicable. Please note that this excludes limited-time price reductions, such as those that occur during special sales events. Price protection is only available for 1 unit of a particular product. Additionally, we require that you have the product with you or otherwise have proof of possession when requesting price protection.

Prices shown are in Canadian dollars. If you are paying for your order with an international Visa or MasterCard, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.

Order Acceptance / Confirmation

We may, in our sole discretion, refuse or cancel any order and limit order quantity. We may also require additional qualifying information prior to accepting or processing any order. Once we receive your order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. We reserve the right at any time after receiving your order to accept or decline your order for any reason. If we cancel an order after you have already been billed, we will refund the billed amount.

Shipping & Delivery

Since the actual delivery of your order can be impacted by many events beyond our control once it leaves our soundrooms, we cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery. As we take care of the dispatch of the products you purchase, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from our warehouse. At this point, you should receive the Shipment Notification Email. If there are any issues with delivery, please contact us to resolve. 

We ship only within Canada (including Quebec) using various couriers, selected at our discretion. Insurance will be required on certain items and the customer will be responsible to cover that cost. Some locations require additional shipping costs.

Orders are processed Tuesdays through Fridays (except statutory holidays). If the order is received after 5 pm PST, the order will be processed on the following business day as operational needs allow. 

In-Store Pick Up and Return

We offer in-store pickup. Certain products and payment methods, however, may not qualify for in-store pickup. Only you or the person designated by you may pick up the item(s) purchased. A government-issued photo ID and order number will be required for pickup. We will notify you when your order is ready and the date by which you need to pick up your items. We’ll also send you a reminder or two, just in case it slips your mind. If you don’t pick up your order, we may cancel it.

Pick Up Contact

If you select in-store pickup, you may designate a third party to pick up your order. You must provide the name and email address of the third party. Please note that certain products and payment methods are not eligible for in-store pickup by a third party. The third party will need to bring a government issued photo ID and order number for pickup. We are not responsible for actions taken by the third party once your item(s) have been picked up.

Consumers Only

We sell and ship products to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale.

Products purchased online from us will only be shipped to addresses within Canada and are subject to Canada and foreign export control laws and regulations. Products must be purchased, sold, exported, re-exported, transferred, and used in compliance with these export laws and regulations. To purchase products online from outside of Canada, please contact us.

Product Availability and Limitations

Given the popularity and/or supply constraints of some of products, we may have to limit the number of products available for purchase. We reserve the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when we confirm your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, we will cancel the order and refund your purchase price in full.