The following returns policy applies to all items sold on or after January 1, 2023. Refunds and/or returns are possible within 30 calendar days of your purchase. If 30 calendar days have passed since your purchase, please get in touch with us directly by email or call 1-888-533-9517.

To be eligible to apply for a return your item must be unused, unopened, repackaged with all the cords/adapters/documentation included when you received it, and in the same condition that you received it with the original packaging in sellable condition. Opened items may be considered for partial in-store credit, please inquire.

There are some items, however, that are ineligible for return/refund/in-store credit, including:

• Opened software/module add-on items
• Software Up-to-Date Program Products (software upgrades)
• Gift Cards or Gift Certificates
• Developer products & service (membership, technical support incidents, completed service/installation)

To complete your return we will require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds/in-store credit are/is granted:

• Items with obvious signs of use (including but not limited to opened box if originally sent as sealed or damaged box/item)
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item 30 days past delivery date

To begin the process please get in touch with us by email or phone 1-888-533-9517 to determine eligibility for return and receive shipping instructions. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/in-store credit application.

If you are approved your refund/in-store credit will be processed less return shipping fees and a restocking fee of 20%. A credit will be applied to your credit card within 15 calendar days of us determining return eligibility.

Late or missing refunds

If after the 15 calendar days of us notifying you of your successful return application you haven’t received a refund/in-store credit notification, please contact us. Once we have confirmed refund/in-store credit status, contact your credit card company and/or financial institution as it may take some time before funds are officially posted – that part is our of our hands.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded but may be eligible for in-store credit.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.

If the item was marked as a gift when purchased and shipped directly to you, please contact us directly for return approval. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will work with the gift giver for return approval.

You should never send an item back without return approval, nor should you refuse the item at time of shipping. You are responsible for paying return shipping costs if return approval has been authorized for your item. Shipping costs are non-refundable. If you receive a refund/in-store credit, the cost of return shipping will be deducted from your refund/in-store credit. Depending on where you live, it time it may take for your product to reach you. Shipping insurance is required if you are approved to return an item, as we cannot guarantee we will receive your returned item.

Contact us by email or call 1-888-533-9517 for questions related to refunds and returns.